FAQ
Frequently Asked Questions
ORDERS AND SHIPPING
How long does delivery take?
It depends on where you live. Most orders arrive in 5–8 business days, including 1–2 business days to prepare your order. Rest of Europe takes 5–10 days, and the rest of the world 5–12 days. See our Shipping page for your country.
Is shipping really free?
Yes. Shipping is free on every order, with no customs fees.
Do you ship to my country?
We ship to Italy, Switzerland, the rest of Europe, the United Kingdom, the United States, Australia and the rest of the world.
Can I track my order?
Yes. When your order ships, we email you a tracking number so you can follow your parcel.
Can I change or cancel my order?
Email us as soon as possible at info@selebistudio.com with your order number. If your order has not shipped yet, we will do our best to help you.
RETURNS AND REFUNDS
What if I don't like my order?
No problem. You can return it within 30 days of delivery for a refund of your items.
Who pays for return shipping?
You do, unless your parcel arrives damaged or we made a mistake. In that case, we cover it.
When will I get my refund?
Within 14 business days after we receive your parcel. We send it to your original payment method.
Can I exchange my item for another color?
We do not offer exchanges. Return your item for a refund, then place a new order for the one you want.
OUR PRODUCTS
What are your bags made of?
Our bags are made of soft vegan leather (PU) with a durable lining. You can find the full details on every product page.
How do I care for my bag?
Wipe it clean with a soft, dry cloth. Keep it in a cool, dry place, away from direct light, to protect the color.
How do I care for my necklace?
Keep it dry and away from perfume and lotion. Store it separately in a pouch to avoid scratches.
PAYMENTS
Is it safe to pay on your website?
Yes. You can pay with major credit cards, PayPal, Apple Pay or Google Pay. We never store your card details.
STILL HAVE A QUESTION?
Write to us at info@selebistudio.com and we will help you.